Last updated: 08/09/23

Alldigitalcare (“we”, “us”, or “our”) aims to ensure customer satisfaction with the digital goods we offer. We understand that sometimes a purchase may not meet your expectations, or you may encounter issues with the digital product. Our refund policy outlines the terms and conditions under which refunds may be granted for digital goods purchased from our website.

1. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

a. The digital good must have been purchased from Alldigitalcare through our official website or an authorized reseller.

c. You must provide a valid reason for the refund request, such as a technical issue with the digital good, misrepresentation of the product, or non-delivery of the product. Our team will try to resolve your issue and if it cannot be resolved we will refund without question.

– Refunds on subscription products
If at any point during a subscription license, your access is revoked or the license is no longer working and we are unable to resolve it. You will be eligible for a refund on the remaining time left on your license.

2. Non-refundable Digital Goods

Please note that certain types of digital goods are not eligible for a refund, including but not limited to:

a. Customized or personalized digital goods.

b. Digital goods that have been downloaded or accessed, unless there is a significant defect or issue with the product that cannot be resolved.

c. Gift cards or vouchers for digital goods.

3. Refund Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

a. Contact our customer support team at support@alldigitalcare-com within the eligible refund period.

b. Provide your proof of purchase and a detailed explanation of the reason for your refund request.

c. Our customer support team will review your request and, if approved, process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.

4. Refund Exceptions

In certain situations, a refund may be granted at our sole discretion, even if the eligibility criteria are not met. These situations include, but are not limited to:

a. The digital good contains significant defects or issues that prevent it from functioning as described, and we are unable to provide a resolution within a reasonable timeframe.

b. There is a legal requirement for us to issue a refund, such as in cases of fraud or misrepresentation.

Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at [email protected].

By purchasing digital goods from Alldigitalcare, you agree to be bound by this refund policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to ensure you are aware of any changes.